Terms & Conditions

DELIVERY INFORMATION

UK Delivery - Delivery is free for any order from £50 or more and will cost £6 per order under £50 and is for a ‘Special Delivery’ service.
Europe - Delivery costs £10.00 per order, and the parcel will be sent ‘International Signed For’.
International Delivery - Delivery costs £15.00 per order, and the parcel will be sent ‘International Signed For’.
 
We make all Jewellery to order, so your piece will be sent within 2 - 3 weeks from the time of ordering. Unless we can send it earlier, in this case we will inform you.
 
Your parcel will require a signature on receipt.
 
All payments must be received and authorised before shipment.

PACKAGING

Your Jewellery will be sent to you in a beautiful white box with thread tied around on the outside. 
Please rest assured that we always package our items securely and safely.

ORDERING ONLINE

Ordering online with us is safe and secure.
 
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
 
We encourage you to feel comfortable using your credit or debit card to conduct commerce on our site.

RETURN / REFUND POLICY

All of our Jewellery is hand made especially to your requirements, so we are unable to offer refunds for pieces commissioned, unless the item is faulty. Please contact us within 14 days of receipt to arrange the return of the item or items. They must be sent back in their original, unworn condition. We will then arrange the exchange.
 
For hygiene reasons, we are not able to accept returns on Earrings unless they are faulty.
 
When ordering Rings, it is the customer’s responsibility to ensure that they have ordered the correct size. A Ring ordered in the incorrect size can be re-sized, but this will be subject to a charge.
 
Rings will not be refunded unless faulty as it is “made to measure” service.
 
If you should receive a faulty or damaged item, please notify us within seven days.
 
To arrange a return, or if the item you received is faulty or is not what you originally ordered, please email info@corinnehamak.com quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed with the return.
 
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.
 
If you are returning an item to us for a refund or an exchange, the cost of returning the item to us is your responsibility. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt).
 
All products to be returned, must be carefully repackaged in their original packing and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to the buyer at their own cost.
 
In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.

LATE AND LOST DELIVERIES

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail.
 
We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) - this is when the Royal Mail classes items as being lost.
 
International delivery - When items are sent to another country, your parcel is often handled by more than one postal service. Unfortunately that means delivery problems are more likely. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.
 
Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases for a small charge, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being
delivered. For this reason, we always recommend that you get items delivered to your home address.
 
Corinne Hamak cannot be held responsible for goods that are lost or delayed in transit.

PRICES

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. All prices are stated in British Pounds Sterling (£ GBP).

FEEDBACK AND COMPLAINTS

We always welcome feedback from our customers as it enables us to improve our service. If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly.

SECURITY

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.

UN-SUBSCRIBE

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive mail list messages. 
Send us an email by visiting the contact us page.

CORRECT / UPDATE

This site gives users the following options for changing and modifying information previously provided. You can email us by visiting the contact us page.

SERVICES AND CONDITIONS OF USE

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

RULES FOR ONLINE CONDUCT

By using the service, you agree that you will not attempt to undermine the integrity of this web site.

LIMITATION OF LIABILITY AND WARRANTY

Customer agrees that use of the service is entirely at customer's own  risk.Services are provided 'as is,' without warranty of any kind,  either express or implied, including without limitation any warranty  for information, services, uninterrupted access, or products provided  through or in connection with the service, including without  limitation the software licensed to the customer and the results  obtained through the service. Specifically, we disclaim any and all  warranties, including without limitation:
 
1) any warranties concerning  the availability, accuracy or content of information, products or  services; and
2) any warranties of title or warranties of Merchantability or fitness for a particular purpose.
 
This disclaimer of liability applies to any damages or injury caused  by any failure of performance, error, omission, interruption,  deletion, defect, delay in operation or transmission, computer virus,  communication line failure, theft or destruction or unauthorized  access to, alteration of, or use of record, whether for breach of  contract, tortious behavior, negligence, or under any other cause of  action. Customer specifically acknowledges the service is not liable  for the defamatory, offensive or illegal conduct of other customers or  third-parties and that the risk of injury from the foregoing rests  entirely with customer.
 
Neither the service nor any of its agents, affiliates or content  providers shall be liable for any direct, indirect, incidental,  special or consequential damages arising out of use of the service or  inability to gain access to or use the service or out of any breach of  any warranty. Customer hereby acknowledges that the provisions of this  section shall apply to all content on the service.

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